About MAC
MAC has been serving the United States Military and Federal Civil Service Employees since 1985. In August 1997, the company partnered with its largest competitor, Military Services Incorporated (MSI), forming an LLC. MAC, LLC was wholly purchased by Fort Knox National Company in January of 2002. MAC serves as a liaison between Defense Finance and Accounting Services (DFAS), Military Members, Military Housing Offices and Private companies nationwide by providing custom electronic interfaces and funds movement services. The company now makes more than $20 billion in payments annually and serves as the nation’s largest private allotment processor.
Benefits of using MAC

Lenders have long understood the challenges of the military market. Unlike civilians, the lives of Military Members are impacted by uncontrollable forces and circumstances, which can affect their payment decisions. This uncertainty can cause apprehension when lending. MAC provides Lenders the assurance of on-time payments regardless of Military Member deployments or relocations. The company offers:

  • Posting file provided in the format you need—post thousands of payments effortlessly
  • Fast and efficient setup with simplified forms and procedures
  • Allotment forms and account information available online
  • Direct interface to Defense Finance and Accounting Service (DFAS)
  • Military payment troubleshooting
Online Security
MAC uses the following security levels to insure protection of your information:
128 Bit Encryption—the highest level of encryption available today. To check your PC for this level of security, follow the instructions below:
Internet Explorer (IE) users:
  1. Select Help on the menu bar
  2. Choose About Internet Explorer from the drop down display
  3. Identify number in "Cypher Strength" field as your encryption level
Netscape Browser:
  1. Select Help on the menu bar
  2. Choose About Navigator or About Communicator from the drop down display
  3. Scroll down and search for statement beginning with, "This version supports US Security with RSA Public Key Cryptography", which indicates the 128 Bit encryption level
Note:  Users with Pop-Up Blocker will not be capable to complete the entire process for MAC’s Allotment Forms feature. You must disable your Pop-Up Blocker in order to complete the online form process.
Hours of Operation
Daily operation hours:
Monday-Friday
8:30 am until 5:00 pm EST
Future End of Month (EOM) processing dates:
MAC observes the Legal Holiday Schedule observed by the Federal Reserve:
  
Monday, May 26, 2014 Memorial Day
Friday, July 04, 2014 Independence Day
Monday, September 01, 2014 Labor Day
Thursday, November 27, 2014 Thanksgiving Day
Wednesday, December 24, 2014 Christmas Eve
Thursday, December 25, 2014 Christmas Day
Contact Information
MAC offers separate toll free lines for Military Members, Lenders, Housing Offices/Property Managers, and RCI Clients.


MAC Customer Service
Phone: 800-765-2110
Fax: 800-234-3294
Email:   payment@fknc.com

MAC Creditor Support:
Phone: 800-333-3988
Fax: 866-268-6457
Email:   creditor@fknc.com

MAC Rent Support:
Phone: 800-237-5983
Fax: 877-237-7960
Email:  set-aside@fknc.com

MAC RCI Support:
Phone: 877-586-4579
Fax: 877-237-7960
Email:   rent@fknc.com

MAC Corporate address:
1201 N Dixie Hwy, Ste 105
PO Box 1270
Elizabethtown, KY 42702-1270

Fort Knox National Company
1201 N Dixie Hwy, Ste 105
P.O. Box 1270
Elizabethtown, KY 42702-1270
Phone: 270-234-1521
Fax: 877-237-7960
Website:  
Lender or Housing Notice: MAC has ceased Bill Payment Services; the Lender and Housing Links are no longer available.
Terms and Conditions
Military Assistance Company, LLC BBB Business Review
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